Service Manager

Service Manager

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  • Offerd Salary N/A
    Seniority: Manager
    Qualification Graduation
  • Job Type Full time
    INDUSTRY Information Technology and Services
    Location Andheri East, Mumbai, Maharashtra, India
Job Description
Service Manager is responsible for developing and managing technology projects and their cost, time and scope. Responsibilities include: project plan, communication plan, allocating tasks and setting milestone. Responsibilities Create & manage project plans Define project schedules, allocate resources and monitor progress Align project objectives with company goals, and make sure project team is clear on objectives Deliver and install technology solutions Help project team with the design and development tasks Lead process of issue identification and resolution Manage risk tracking process Monitor and manage scope Manage all documentation Work multiple projects simultaneously Foster partnership with customers/stakeholders/sponsors Competencies Three or more years project management experience in I.T. ITIL or ITSM certifications or PMP certifications preferred. Detail-oriented Thrives in collaborative environment Good communications skills, with customers, team and stakeholders Business & IT strategy experience Customer-focused mindset Knowledge of related software tools

Skills Required
IT Service Management, Service Delivery, Operations Management, IT Project and Program Management, Incident Management, IT Documentation, Customer Satisfaction, Service Improvement

Languages Required
English
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